Need immediate help?
A claim just happened? Our teams organize 24/7 assistance: breakdown service, towing, rehousing or medical care.
Our assistance services
Fast and adapted solutions according to your situation.
Car & mobility
Breakdown service, towing, replacement vehicle according to coverage.
Home
Securing, temporary rehousing and experts available.
Health & provident fund
Medical referral, care management and coordination of care.
Travel & international
Repatriation, on-site assistance and follow-up of procedures.
Report a claim in 3 steps
Report
Fill out the form or contact us by phone.
Analyze
We open your file and analyze the situation.
Support
Follow-up of documents and compensation until closure.
Useful documents
Prepare the key elements to speed up your file.
- Supporting documents
Frequently asked questions
When to report a claim?
As soon as possible, ideally within 5 working days.
Can I track progress?
Yes, our advisors inform you at each stage.
What documents to provide?
Report, photos, supporting documents and invoices related to the claim.
Report a claim
Use our simple tool to start the claims process.
Login required
You must be a customer and logged in to report a claim.